Refund Policy

1. Scope

This Refund Policy applies only to balance top-up transactions on Lunos.

Lunos is operated by PT Maximus Solusi Digital as the main company responsible for payment and refund handling under this policy.

2. General Refund Rule

All successful top-up payments are non-refundable. Lunos may review and approve refunds only for special cases at its sole discretion.

3. Not Refundable Conditions

• •Top-up balance that has been used in full or in part.
• •Change of mind after a successful payment.
• •Crypto-based transactions.

4. Special-Case Refunds

Refund requests are handled manually for eligible special cases, including payment failures, duplicate charges, or unauthorized transaction reports.

To request a review, provide clear proof of transaction, such as:

• •Payment receipt or transaction reference ID.
• •Account email and payment timestamp.
• •Supporting evidence for unauthorized activity, if applicable.

5. Investigation and Processing Time

Lunos investigates refund requests within 1 to 3 business days. If approved, refunds are returned in the original payment currency. Payment processor fees and related transaction fees may be deducted from the refunded amount.

6. Supported Payment Channels for Refund Review

Refund reviews are available for local payments and credit card payments processed by approved payment processors. Crypto transactions are not eligible for refund.

7. Chargebacks and Account Balance

If a chargeback is filed, Lunos may reduce or reverse the related balance from your account and apply account limitations while the dispute is reviewed.

8. Contact and Support Hours

For refund requests, contact hello@lunos.tech or reach our team through the official Telegram group. Support hours are from 07:00 AM to 09:00 PM.

9. Governing Principles

This Refund Policy is governed by applicable laws of Indonesia and also respects mandatory consumer protection requirements in the customer's country of origin where required by law.